Tammy Williamson

 

·   10+ years of Telecommunication in network project management, billing, data analyst, provisioning, local number portability and optimization of network

·   Excellent history of  managing projects to milestone completion by providing excellent customer service and a proven productive working relationship with peers, management and staff

·   Demonstrated expertise in project management by utilizing PM methodology as well as Project tracking systems (PMATT)

·   Possess experience with multiple systems PMATT, IWOS, IPLAN, AOTS/CTS, GPTC, GES, ALRT, CANOPI, TIRKS, CAFÉ, GIOM, EFMS, WFA, ECRM, CSG, EPADD, VFO/EXACT and Granite Works/XNG/Inventory, Microsoft office (excel, word, power point)

 

 

Axis Teknologies

Atlanta, GA

12/2013-10/2014

Project Manager Network/ New Build/Migration-AT&T/NP&E

·   Managed all facets of network projects CBB (Common Back bone), small cell new network build, migrations by creating project planning according to the scope and client/sponsor expectations

·   Lead core team(Layer3CM’s, OTV, MEI’s and Service Assurance) weekly calls to ensure deliverables are met within schedule, budget and quality

·   Tracked deliverable milestones of project via work plan through project tracking system

·   Proactively managed and identified risks, issues and project jeopardizes

·   Owned and drove resolution to project impacting issues by leading owners within the core team

·   Negotiated priorities between multiple business stake holders by managing SLA’s of support teams

·   Ensure timely delivery of GMOP’s and SMOP’s for build and/or migration

·   Managed IWOS through commit date of LCE for service delivery

·   Track MEI deliverables through host discovery and IPLAN submitted by L3CM such as “cabling complete”

·   Scheduled maintenance windows via NOVA for deployment of new build as well as migrations of devices ( Ericsson and Alcatel/RNC’s 3810’s and 3820’s, AnyPath, BSC’s) from “router to router”(Cisco/Juniper)

·   Responsible for EVT (Equipment verification), SVT (Service verification) and NVT and NRV (Network Ready Verification) for network “readiness”

·   Track project “closeout date” to include equipment removal or rip (retire in place) as well as lessons  learned

                                                                                         Matrix Resources

                                                                                           Atlanta, GA

                                                                                            5/2011-6/2013

Capacity Engineer – AT&T/NP&E                                                                           

·   Responsible for analyzing completing INL request written for the connection between IPAG and EMUX for OSP PLANNER (new cell site build)

·   Fulfillment of FTB or ASE order generated via regional email (manual) and ALRT

·   Review INL request to ensure EMUX CLLI & IPAG CLLI, CABLES and SUBPATH (MW ONLY) via TIRKS

·   Creation of L STREAMS & PDAC’s in the SE, MW and SW regions via TIRKS

·   Place new INL/CNL order via CANOPI with correct CLLI A & Z to generate CLO and clear Exceptions

·   On-Time response to Capacity L1/L2 Manager with correct TO/CLO to complete INL request

 

CDMA Project Lead – AT&T/NP&E

·   Assist Project Manager with creation of CTS tickets and contacting field/site engineers to identify CDMA equipment

·   Ensure accurate data collection by searching Granite XNG/Inventory for CDMA/ALLTEL and Microwave circuits and Sites

·   Facilitate and scheduled conference calls with client to qualify Bill Track Pro dump of circuits and exclusion of UMTS/GSM circuits

·   Responsible for Best Practices within the project for team format and data retrieval of archived CTS tickets

 

Project Lead Migration and Decommission Project – Verizon Wireless/Network Engineering

·   Responsible for Re homing and disconnecting of OC3-OC192 circuits.

·   Working with Switch and Field Engineers to identify low capacity circuits for Migration and Network Optimization.

·   Reviewing CSR (customer service record) to ensure USOC, ACNA and address validation

·   Issuing ASR’s via WAO and IWOS for record change, re home, circuit disconnect and decommission of cell site through Granite

 

Ethernet Provisioning and Order Management– AT&T/CPDO               

·   Order management and Ethernet Provisioning by pulling market segments, MTSO and VLAN, BDW for Ethernet order/ASR creation via EPADD (ALU/Cisco) for initial Ethernet and/or up speed of existing Ethernet for SE and NE regions

·   Create and submit ASR’s via VFO for Ethernet Ordering (UNI & EVC’s), managing UNI order to completions for submission of EVC ASR’s

·   Manage Ethernet site completion for decommission of circuits (DS1’s-DS3’s)

·   Build and Remove path of decommissioned segment as well as un mapping of segment via Granite Inventory & XNG

·   Project manage removing of segments from facilities to ensure completion of billing via CABS

·   Complete work order task through Granite to ensure site completion, tracking (excel) and turn up

 

      RVA/TMNG

       Atlanta, GA

      7/2009-3/2010

Quality Assurance Project Lead – AT&T

·   Created and execute automated UAT/UCT test cases/scenarios and defects for AT&T’s CCI project via Mercury (Quality Center) through testing lifecycle

·   Launched test steps of AT&T ordering system GIOM, as well as provisioning system EFMS

·   Tracked and managed test steps, open defects and system blockers through appropriate systems while leading a cross functional/organizational team

·   Facilitated status calls, update SharePoint and issue daily status reports via Excel to executive management

  ZERO CHAOS

    Atlanta, GA

   1/2009-5/2009

 

 

POTS I&M I&R4 Wire Tech – AT&T/CP09 Training

§ Constructed local loop (POTS), understanding of telephone network components (CO, Loop, CPE)

§ Accessed and navigated AT&T systems such as, GCAS, TIOTS, BBT, CABS and LSBBT

§ Dispatched and managed jobs thru GCAS as well as create trouble tickets, CRAS tickets, service orders

§ Understanding of CPE USOC’s, IP addresses and disposition and cause codes

 

 

WILLIAMSON LEASING/INVESTMENTS

     Atlanta, GA

5/2003-12/2008

 

Project Manager

§ Responsible for defining scope, managing timelines, monitoring capital controls for investors with property worthiness ranging from 150K to 1 million

§ Ensured communication and delivery of critical milestone dates and resolve all site issues and barriers

§ Sent monthly reports via Excel containing invoices, late notices of rent not received, amount of rent collected as well as maintenance and misc. expenses report to individual investors

  

CBEYOND COMMUNICATION

         Atlanta, GA

       11/2000-3/2003

 

SERVICE DELIVERY/PROVISIONING MANAGER              

§ Directed supervision and training of 20 circuit designer’s and the daily operations of circuit (DS1’s and DS3’s)design submitting LSR’S and ASR’s via CAFÉ and various e-Bonding provisioning systems. Also, provisioned and managed special access, switched trunk, Local Number Portability (LNP) via SOA (NPAC) and E911 to ensure transport implementation

§ Developed team policies, procedures and processes to reduce circuit orders in scheduling queue from 48 hours to 24 hour turn-around by analyzing reports and escalating circuit transport issues between LEC ‘s (Bellsouth, Qwest, SWBT) repair center including Bellsouth LCSC/ICSC(ACAC) to acknowledge FOC date.  

 

    MCIWORLDCOM

          Atlanta, GA

        10/1999-5/2000

Sales Manager-Mass Market

·   Recruited and supervised 32 cold calling small business, residential outbound sales representatives selling local and long distance service, by motivating, coaching and providing immediate feedback.

·   Reviewed representatives attendance and job performance daily to decrease high employee turnover % with a quarterly increase of 10% in employee retention

Sprint Service Management Center (LDD)

          Atlanta, GA

        11/1998-7/1999

Technical Manager

·   Managed 18 inter/intranet customer service/ help desk representatives receiving incoming calls, opening trouble tickets providing technical support of Frame Relay and Private Lines to large business customer, such as Motorola and Nabisco with annual gross of $50 million.

·   Liaised between ILECs (AT&T) and technicians to ensure SLA’s are carried out between ILEC and Sprint by cross training with 5 % of help desk in terms of trouble tickets handled and resolved with first customer contact.

             AT&T

Atlanta, GA & Morristown, NJ

          1/1998-8/1998

Assistant Sales Manager

·   Supervised a telesales team of 26 Customer service/ Sales Representatives receiving inbound calls from AT&T customers, by coaching, developing and providing ongoing feedback to achieve individual and team results.

·   Analyzed metrics of the reps talk time and call quality to identify areas of improvements of conformance to policies, customer satisfaction, adherence and attendance for performance appraisals.

Program Manager

·   Supported Consumer customer care representatives and supervisors in Atlanta, California and Lee Summit by developing process flows for care of customers through PM methods and procedures utilizing information mapping as well as electronic online hand book

·   Supported external vendor (TeleTech) of product training process and procedures to ensure company strategy, such as script adherence and departmental deadlines to ensure company’s profitability and revenue

 

 

 

Professional Development:

•          Managing people and performance – AT&T Certification of Completion

•          Information Mapping - AT&T Certification of Completion

•      AT&T Leadership Development Program – AT&T Domestic Consumer Long Distance

 

Continuing Education:

Studied Psychology and Telecommunication Management – Dekalb College